He also checked my policy and saw that I didn't have rental car coverage. Which is really nice to learn at this point. I had it with my last car but nobody even thought to mention it this time. I am so not impressed at this point.
So I went to Enterprise and rented a car, a little red Focus, cute little car. I feel better. It's cheap enough, I can afford it, I am just pissed that it should even be necessary. The insurance company has been so unresponsive. That is, the claims department. It's as if it just doesn't matter when they get to this.