Judith Lautner (judith) wrote,
Judith Lautner
judith

It's nice that the guys at Dell respond. But their understanding of my problems is really limited. I suspect that they are given crash courses in how to spot certain words ("CPU", "operating system", "hangs") and they are able to find "solutions" associated with those words. The solutions are on the Dell web site. So they send that link.

I have dealt with support people in many fields, from modem makers to software designers, and this is honestly the first time I have run into such a blatantly rote type of response. Every support person who has answered m y emails - and I've sent several, and they've been answered by different persons - does exactly the same thing. I so unimpressed.

The latest solution offered to me is that I reinstall Windows XP, complete reinstall. Back up settings and files, change the boot sequence, reinstall everything.

This computer is less than two months old. It hasn't had a chance to get THAT buggy. My sense is that this is the fix-all solution. Reinstall reinstall. Don't take time to work out the particular problem and fix that, no.

What is particularly weird about this is that if one of my software programs did screw up the registry, XP Pro is supposed to keep that screwup localized so it doesn't affect other programs (which was a huge problem with other versions of Windows). If that's the case...why am I having troubles with other programs? And why should I need to reinstall? What good is Restore if it doesn't work in this kind of case?

Rather than take this rather drastic and tedious route, at least right now, while I still have other hope, I am going to get Norton and install that - assuming it will install...and see what it finds. For the moment all is not lost. I have not lost any data and my email works.
Subscribe

  • The Jerry Bruckheimer Effect

    I suppose it is the curse of anyone who is musical to be unable to ignore music. I am plagued by the piped in music in stores and I choke when I hear…

  • Adventures Downtown

    Yesterday I went downtown three times. The first time I passed by the pasty place and decided to stop and get one. The second time was to pick up a…

  • (no subject)

    NetworkedBlogs Blog: Judith's Topics: Personal, Mental Illness, Animal Rights Follow my blog

  • Post a new comment

    Error

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 5 comments