Judith Lautner (judith) wrote,
Judith Lautner

So now I have "escalated" to a supervisor. Working on it. I have spent the last hour on this, plus last night's session. If they are trying to make it difficult they've succeeded. What's funny is that each time I get a survey. The first time I said all is wonderful, the agent knew the job, all is solved. The second time I said all is fine, we've got it now. The third time I said it all sucks, and the fourth time the survey window did not open, and the fifth time I went for the escalation option.

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