I am chatting online with a customer service agent from turbotax. I love this. Much my preferred way of dealing with issues.

I tried to open turbotax after installing my new hard drive and it told me I needed to pay for it again because i was on a new computer...So I went to customer service and they gave me a new code. But then I discovered I needed an "order number" as well. So I'm back. It's relatively painless. Much MUCH better than listening to that music one gets on the phone. And I can write a journal entry while waiting for a response. I suspect these agents answer several questions at once, have the boxes lighting up on their screens the way they do when a bunch of guys on yahoo chat want to talk. Hmmm. That reminds me. I haven't done that for a while.