I wrote to the snapfish customer service through a form on their website that was specifically for refunds or replacements. I received nothing in response, no answer at all. That was at least a week ago. So today I wrote again, asking why I haven't heard from them and saying if I don't hear in the next couple of days I will never order from them again.
I am noting this here because if I do not get a satisfactory response I want people to know.