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The virtue of patience

I ran into unexpected difficulties today with my new laptop computer. I tried to copy a file onto a CD and all hell broke loose, and I ended up with the blue screen and was unable to turn off the computer. I called the Dell support line and found out I just had to hold down the button longer to turn it off. Beyond that, though, I did not get, because when he tried to move my problem to a software specialist, the "call could not be completed".

I explained the problem in an email to Dell support next. I just got a reply telling me to reinstall the DVD software - where the problem initiated. I think I did so, but it was hard to tell. After doing this I also ran msconfig, as recommended, and that didn't seem to make a hell of a lot of difference. I thought, though, that then I could safely install the drivers for the new portable printer I bought today.

Twice it stalled on the hp blue screen. Yes, a different blue screen than the other one, the windows one, but just as distressing to me.

I got the idea of using the system restore. Only it would not take me to any place beyond several minutes ago, not far enough back to make any difference. But then I looked at the hp disk info again and learned that sometimes this program doesn't finish installing because XP makes C:\TEMP read-only. I changed it, got rid of that, started it again. And something else is going on now, heaven only knows what.

I have broken down a few times, silently. I know this is a temporary setback and that the warranty gives me all the options I really need to get it fixed. And yet it so distresses me. I know how much I need patience.

Comments

( 6 comments — Leave a comment )
prom
Mar. 8th, 2004 05:42 am (UTC)
dude, a dell question
judith, did you purchase an extended warranty for your laptop? i've got m's dell lt & am thinking of doing that. of course, you're way more proficient when it comes to computer knowledge than i am & may not need one!
judith
Mar. 8th, 2004 06:12 am (UTC)
Re: dude, a dell question
No, it comes with a three-year warranty. I figure after three years I'm looking at another computer anyway. The extended warranty is not usually worth the money.

So anyway, I am under the warranty, covered, so I know this will get fixed one way or another. That's one reason it seems weird that I am so stressed about it. It's not the first time, either, that I have lain awake at night dwelling on something that does have a solution.
bryantcafe
Mar. 8th, 2004 01:07 pm (UTC)
The virture of user-centered systems!!!
My Mac keeps crashing, to the extreme distress of Susan who is simply trying to make a drawing. I ran Norton utilities which seemed to help, but when it goes to sleep it always freezes. Then I have an iMax which never crashes. Oh, yeah, except for the time my son had to restore the files because the hard drive died. Which reminds me: backup!!!!

Why are these computers so darn tricky? I swear the better they get, the worse they get. Seriously, my first Macintosh NEVER crashed. Absolutely never. Now my Mac AND my PC (IBM ThinkPad) crash all the time. The other day I froze my PC and it doesn't have the force restart button the Dell has (I had one of those, too). So in desperation I took out the battery. How kludgy is that.

Manufacturers are relying on our infinite patience because all of them have a corner on the market. If a manufacturer ever comes out with a crash proof fast computer, I am sure we would all flock.
judith
Mar. 8th, 2004 02:15 pm (UTC)
Re: The virture of user-centered systems!!!
Hear hear! It makes me crazy, and I am a techie kind of person! So I figure it must make others, not quite so capable, absolutely berserk.

I kept thinking about this the other day, why this keeps happening no matter what. I think back fondly on my Commodore 64...
ljreader_liz
Mar. 9th, 2004 08:33 am (UTC)
I empathise
IT's a habit now to BackUp and every now and then Restore to a point I create when everything is hunky dory. I've had the opposite experience to you - found that the only Restore time set by the machine is too far back. Doesn't it depend how much space is put aside for Restore?

PS I definitely agree that Norton Utilities is a Blessing! Some even use GoBack by Norton preferring it over Restore.
judith
Mar. 9th, 2004 08:53 am (UTC)
Re: I empathise
The last time I used restore it worked beautifully, gave me what I wanted. Not this time. It won't even give me the option of going back further than a few days ago. Weird.

I think I'm with you. I'm finally going to go get Norton, which I have been putting off for various reasons.

I haven't lost any files, by the way. It's a system issue. Still, I need to get back into the backup habit. Had it for a while, fell off the truck...

What's particularly strange here is that I suspect this is a registry issue, and XP Pro is designed to prevent one program's bugs from infecting others in the registry. But apparently that is what happened here. I just haven't narrowed it down yet, found the culprit.
( 6 comments — Leave a comment )

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