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More computer troubles. This time "can't fined win.com. Can't start windows".

I have written to tech support guy (forum) with this latest.

My stomach hurts. These things don't go down well. The tension accumulates, makes me sick. I feel very alone with this.

Comments

( 6 comments — Leave a comment )
the_fantum
Jun. 18th, 2003 07:11 am (UTC)
ok lady :)

all is not lost. The number one way to fix a Windows O/S problem is to reinstall Windows. This does not erase files or reformat your disk, it just puts all those missing files back where they belong.

So... try this and let me know how it goes. I am working on pretty sketchy information about your actual configuration but it sounds like this is your solution.
judith
Jun. 18th, 2003 07:27 am (UTC)
Hi cave, nice new pic! I like it!

This is part of a longer, sadder story. Sunday the system went down when I restarted it after changing settings in msconfig. (start menu) I got the error message that system.ini was missing.

I went to tech support forums, microsoft knowledge base, created a new system.ini, which didn't work. Copied one from another hard drive (from which I copied everything when I installed a new 120-gig drive several months ago). That didnt' work.

I can't find my windows 98 CD. But I did find my booklet, which has the product key. I reinstalled win 98 from C:\windows\options\cabs\setup, and got back last night, though that all I would have to deal with was re-installing missing programs.

Oh, yeah. Noticed, the other day, that my DVD and CDR drives were not being recognized. Drivers were found but hardware was not. This was a new thing. Discovered that before the crash, might be related.

Anyway, was working last night, at minimum level (not safe mode, just a lot of things missing)

This morning I started up, got the message that the cable connection was not working. I disconnected the modem, shut down the computer, and then when I started them both up again I got the win.com not found error.

So if I reinstall using cabs\setup, how might I do it differently? I don't remember if I have a choice where to put it, and if so, where should I put it? (what file)
the_fantum
Jun. 18th, 2003 08:37 am (UTC)
it sounds like you have some major corruption going on, and there are several files it is better to never mess with ...unfortunately I don't have a 98 system left at my disposal so I cannot say the msconfig is one of them but certainly system.ini is.

The problem is that some of these files not only have to be present, they have to be present in the correct place on the hard drive ...during installation their placement is specified.

It is always best to let Windows install in its default directories. If you did the reinstall in a different location, the system is probably looking for win.com in the wrong place. If this is the case you can rename the original installation directory as "Windows_(anything) and then rename the second installation directory as "Windows" ...or maybe it is "Win" or "Win98" it has been a while :)) but I think you get the idea.

The default Windows setup is the one most likely to work.

The picture is from my last days at Microsoft where I was a setup tester for Windows98, Windows98 SE and Windows ME.
judith
Jun. 18th, 2003 09:01 am (UTC)
I did install from setup last night, and it did work. This morning it didn't. So...last night, works, this morning, doesn't...that's why I worry about doing exactly the same thing all over again. What would be different?

A guy from "tech support guy" (forum) sent me a copy of win.com, which I will install, see if that helps. Another person (from PC Mechanic) pointed me to F-PROT to get virus software for DOS, to check for viruses. I'll try that, too.

I searched for help from the Microsoft Knowledgebase and didn't find any real help.

Do you think it might help if I were to install win 2000 instead?
the_fantum
Jun. 18th, 2003 12:24 pm (UTC)
Win2000
So it sounds as if you have more help than is probably needed as none of them ...including me, seems to have the solution -- I really wish I had a 98 box in front of me because I know the problem, right on the verge of realization, and having a few minutes of hands-on would probably refresh the neural pathways and release the answer you need...

That said, Win2000 is much more robust than 98 and is an excellent choice as an O/S, IMHO. If you reach the wipe it and rebuild it point, I would highly recommend that you change to W2K.

Hope you find the solution that works for you ...bob
judith
Jun. 18th, 2003 12:31 pm (UTC)
Win2000
So let me see if I get this...if I want to install win 2000 it would be best to do it fresh, after reformatting? How about on top of win 98? Is that asking for more trouble?
( 6 comments — Leave a comment )

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