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Now I'm beginning to feel like I'm in the middle of a comedy sketch.

The first time I contacted tech support they grilled me on my purchase and finally gave me a new product key. I thought that would do it, so I said thanks very much and closed the window.

When I got to the turbotax dialog box, it also asked for an order number. So this aft I went back and asked for an order number. I got one. I gave the rep high marks. I asked him or her what's the best way to make this work and he or she said I may have to reinstall the program.

So I started reinstalling, and zam, up pops the message saying I need to pay again. I get in there, enter product key and order number, and now it wants an activation number.

I went back to the web chat, got an agent, told him or her the problem, and he or she says I need sales and service, not tech support (even though the FAQ says contact tech support). This agent gives me the home page URL for support, which is no help at all. I close that window. I am now making my fourth try.

Did I say I love this? The phone is starting to look good now.

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Judith Lautner
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