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Snapfish

I placed an order, a couple of weeks ago, for some prints through snapfish.com. I ordered five 8X10s, a couple of poster-size prints, and some smaller prints. One of the 8X10s arrived with some kind of large smudge on it. I checked the original, which is a scanned black-and-white picture, and saw nothing resembling that smudge. The smudge also contained some color in it, reddish, which certainly was not there.

I wrote to the snapfish customer service through a form on their website that was specifically for refunds or replacements. I received nothing in response, no answer at all. That was at least a week ago. So today I wrote again, asking why I haven't heard from them and saying if I don't hear in the next couple of days I will never order from them again.

I am noting this here because if I do not get a satisfactory response I want people to know.

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Judith Lautner
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